Welcome to Bow and Tails
These Terms and Conditions outline the rules and regulations for using the Bow and Tails online store. By accessing or making a purchase from our website, you accept and agree to these terms. Please read them carefully before using our services. If you do not agree with any part of these terms, you may not use our website.
1. General Information
- Company Name: Bow and Tails
- Contact Email: bowandtails@gmail.com
Bow and Tails operates in compliance with UK law and reserves the right to update or amend these terms at any time. Any changes will be effective immediately upon posting on our website. Please review these terms regularly to stay informed.
2. Orders and Payment
- All prices are listed in GBP and include VAT where applicable.
- Orders are subject to product availability. If an item is out of stock, we will notify you and provide options for a replacement, backorder, or refund.
- Payments are processed securely via [insert payment processors, e.g., PayPal, Stripe, etc.]. By placing an order, you confirm that the payment method used is yours or that you have the authorization to use it.
- Bow and Tails reserves the right to refuse or cancel orders if fraudulent activity is suspected or if the payment cannot be verified.
3. Personalised Products
- For personalised items, ensure all provided information, such as names, designs, and measurements, is correct when placing your order. Bow and Tails is not responsible for errors resulting from incorrect customer input.
- Personalised items are non-refundable unless they are defective or damaged upon arrival.
4. Shipping and Delivery
For details about our shipping methods, delivery timelines, and associated costs, please refer to our Delivery and Shipping Policy.
5. Returns and Refunds
For details about returns, refunds, and eligibility criteria, please refer to our Refund and Returns Policy.
6. Liability
- Bow and Tails ensures all products are of satisfactory quality and fit for their intended purpose. However, we are not liable for any indirect or consequential damages arising from the use of our products.
- It is the customer’s responsibility to ensure that all items are suitable for their pets and used appropriately.
7. Intellectual Property
- All content on the Bow and Tails website, including images, text, logos, and designs, is the property of Bow and Tails or its licensors and is protected by copyright law. Unauthorized use or reproduction is prohibited.
8. Privacy Policy
- Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.
9. Governing Law
- These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Contact Us
If you have any questions about these Terms and Conditions, please contact us at bowandtails@gmail.com